Terms of service
Terms of Service
Welcome to our store. By accessing our website and purchasing from us, you agree to the following terms and conditions. Please read them carefully.
Throughout the site, the terms “we”, “us” and “our” refer to our brand. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service.
If you do not agree to all the terms and conditions stated here, please do not use our website or services.
Online Store Terms
By using this site, you confirm that you are at least the age of majority in your state or territory, or that you have given consent for any minor dependents to use this site under your supervision.
You may not use our products for any illegal or unauthorised purpose.
Product Information
All of our candles are handmade in small batches. Because of this, slight variations in colour, finish, or scent strength may occur. These natural differences are part of the charm of handmade products.
We make every effort to display our products and descriptions as accurately as possible. However, we cannot guarantee that your device’s display will reflect colours exactly.
Pricing & Payments
All prices are listed in Australian Dollars (AUD) and are subject to change without notice.
We reserve the right to modify or discontinue products at any time without notice.
Payment must be received in full before orders are processed and shipped.
Order Acceptance
We reserve the right to refuse or cancel any order at our discretion, including if we suspect fraudulent or unauthorised activity.
If we need to cancel your order, you will be notified and refunded in full.
Shipping & Delivery
We ship within Australia only via Australia Post (standard shipping). Once your order has been dispatched, tracking details will be provided.
We are not responsible for delays caused by Australia Post or for parcels marked as delivered by the courier.
Please ensure your shipping information is accurate at checkout.
Returns & Damages
Due to the nature of handmade candles, we do not accept returns for change of mind.
If your order arrives damaged, you must contact us via the website chat box within 48 hours of delivery and provide photos of the damage. We will assess the situation and offer a replacement or refund where appropriate.
Limitation of Liability
Our candles must be used responsibly and in accordance with safe candle practices. We are not liable for any damage, injury, or loss resulting from misuse of our products.
Always burn candles on a stable, heat-resistant surface and never leave them unattended.
Changes to Terms
We reserve the right to update or modify these Terms of Service at any time. Changes will take effect immediately upon being posted on the website.
Thank you for supporting our small handmade business. We truly appreciate every order and the trust you place in us 🤍